hi774 Privacy Policy — How We Collect, Use, and Protect Your Personal Data

1. Data Controller

The data controller responsible for processing the personal information of hi774 platform users is the operator of https://hi774.io, referred to throughout this Privacy Policy as "hi774", "we", "us", or "our". When this Privacy Policy refers to "you" or "your", it means any individual who accesses, browses, registers on, or places a wager on the hi774 platform.

For all data-related queries, requests, and complaints, you may contact hi774 via the details set out in Section 14 of this Privacy Policy.

2. Scope of This Policy

This Privacy Policy applies to all personal data collected by hi774 through:

• The hi774 website accessible at https://hi774.io and all sub-pages thereof.
• Any browser-based application or mobile-optimised version of the hi774 platform.
• Communications between you and hi774 customer support, including live chat, email, and any other support channel.
• Promotional and marketing communications sent by hi774 to players who have opted in to receive them.

This Privacy Policy should be read alongside the hi774 Terms & Conditions and Responsible Gaming policy, both of which are incorporated by reference. In the event of any conflict between this Privacy Policy and the Terms & Conditions on a data-related matter, this Privacy Policy shall take precedence.

3. Data We Collect

3.1 Registration Data

When you create a hi774 account, we collect the following information:

• Full legal name
• Date of birth (for age verification — 21+ only)
• Email address
• Bangladesh mobile phone number
• Preferred username and password (password stored in hashed form only — never in plain text)
• Residential address (district, city, division within Bangladesh)

3.2 Identity Verification (KYC) Data

In accordance with our Know Your Customer obligations, we may collect the following identity documents at the time of registration, first deposit, or when triggered by a risk-based review:

• Government-issued photo identity document (National ID card, passport, or driving licence)
• Proof of address (utility bill, bank statement, or similar document issued within the last 3 months)
• Proof of payment method ownership (screenshot or statement for bKash, Nagad, Rocket, Upay, Visa, or Mastercard accounts)
• Selfie or video verification where required for enhanced identity checks

3.3 Financial Transaction Data

For every deposit and withdrawal processed through hi774, we collect and retain:

• Payment method type and masked account identifier (e.g., last 4 digits of a card, or masked mobile wallet number)
• Transaction amount in BDT
• Transaction date, time, and reference number
• Transaction status (pending, completed, failed, or reversed)

3.4 Gaming and Betting Activity Data

hi774 records all gaming and betting activity associated with your account, including:

• Games played, bet amounts, and outcomes
• Sports markets wagered on, stake amounts, odds accepted, and settlement results
• Session duration, login timestamps, and logout timestamps
• Bonus offers claimed and wagering progress

3.5 Technical and Device Data

When you access the hi774 platform, we automatically collect certain technical information, including:

• IP address
• Device type, operating system, and browser version
• Screen resolution and language settings
• Referring URL and pages visited within the hi774 platform
• Cookie identifiers and session tokens (see Section 9)

3.6 Communications Data

When you contact hi774 customer support or respond to promotional communications, we retain records of those interactions including the content of messages, the date and time of contact, and the resolution outcome.

4. How We Collect Data

hi774 collects personal data through the following means:

• Directly from you — when you register, complete KYC verification, make a deposit, contact support, or respond to a promotional offer.
• Automatically — through cookies, log files, and server-side tracking when you access and navigate the hi774 platform. See Section 9 for details.
• From third parties — from identity verification service providers, payment processors (bKash, Nagad, Rocket, Upay, Visa, Mastercard), fraud prevention services, and responsible gaming databases where you have consented or where hi774 is required to conduct such checks.

5. Purposes & Legal Bases for Processing

The table below sets out the purposes for which hi774 processes your personal data and the legal basis for each type of processing.

Purpose	Data Categories Used	Legal Basis
Account registration and management	Registration data, device data	Performance of contract
Age and identity verification (KYC)	Registration data, KYC documents	Legal obligation; legitimate interests
Processing deposits and withdrawals	Financial transaction data, KYC data	Performance of contract
Providing casino and sports betting services	Gaming activity data, account data	Performance of contract
Fraud detection and prevention	All categories	Legitimate interests; legal obligation
Anti-money-laundering compliance	Financial data, KYC data, activity data	Legal obligation
Responsible gaming monitoring	Gaming activity data, session data	Legitimate interests; legal obligation
Customer support	Communications data, account data	Performance of contract; legitimate interests
Marketing communications (opted-in only)	Registration data, activity data	Consent
Platform analytics and improvement	Technical data, activity data	Legitimate interests

6. Sharing Your Data

hi774 does not sell, rent, or trade your personal data. We may share your personal data with the following categories of third parties, strictly for the purposes described in Section 5:

6.1 Payment Processors

When you make a deposit or withdrawal via bKash, Nagad, Rocket, Upay, Visa, or Mastercard, we share the minimum necessary transaction data with the relevant payment processor to facilitate the transaction. Each payment processor operates under its own privacy policy and data protection obligations.

6.2 Identity Verification Providers

hi774 engages third-party identity verification and KYC service providers to verify the identity documents you submit during the registration and verification process. These providers process your KYC data on behalf of hi774 under strict contractual confidentiality obligations.

6.3 Game Software Providers

Certain game providers — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, PG Soft, Spribe, and Ezugi — may receive technical session data (such as an anonymised session token and stake data) necessary to operate their games within the hi774 platform. These providers do not receive your full personal profile.

6.4 Fraud Prevention and Responsible Gaming Services

hi774 may share data with fraud prevention databases and responsible gaming self-exclusion registers to fulfil our legal and ethical obligations to protect players and maintain platform integrity.

6.5 Legal and Regulatory Authorities

hi774 may disclose personal data to law enforcement, regulatory, or judicial authorities where required to do so by applicable law, court order, or to protect the rights, property, or safety of hi774, its players, or the public.

7. Data Retention

hi774 retains personal data for the periods set out below, unless a longer retention period is required or permitted by applicable law:

• Account and registration data: Retained for the duration of your account and for a minimum of 5 years following account closure, to satisfy anti-money-laundering record-keeping requirements.
• KYC identity documents: Retained for a minimum of 5 years following the completion of the verification process or account closure, whichever is later.
• Financial transaction records: Retained for a minimum of 5 years from the date of each transaction.
• Gaming and betting activity logs: Retained for 3 years from the date of activity, or for the full account lifetime if shorter.
• Customer support communications: Retained for 2 years from the date of the interaction.
• Marketing consent records: Retained for the duration of your account or until you withdraw consent, whichever is earlier.
• Technical and device data (server logs): Retained for 12 months from the date of collection.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with any individual.

8. Security Measures

hi774 applies a layered security architecture to protect your personal data against unauthorised access, disclosure, alteration, and destruction. Our security measures include:

• Encryption in transit: All data transmitted between your device and hi774 servers is encrypted using TLS 1.2 or higher (256-bit SSL).
• Encryption at rest: Sensitive personal data stored on hi774 servers is encrypted at rest using AES-256.
• Password hashing: Account passwords are stored using industry-standard one-way cryptographic hashing algorithms. hi774 staff cannot view your password in plain text.
• Access controls: Access to personal data is restricted to hi774 staff and authorised third parties on a strict need-to-know basis. All staff with access to player data are subject to confidentiality obligations.
• Two-factor authentication: hi774 supports two-factor authentication (2FA) for player accounts and requires it for all internal administrative access to production systems.
• Continuous monitoring: hi774's infrastructure is monitored 24/7 for suspicious activity, unauthorised access attempts, and anomalous data access patterns.
• Regular security reviews: hi774 conducts periodic security assessments, including penetration testing and vulnerability scanning, of its platform and data systems.

While hi774 takes all reasonable steps to protect your personal data, no system can guarantee absolute security. In the event of a data breach that poses a material risk to your rights and interests, hi774 will notify you as promptly as practicable.

9. Cookies & Tracking Technologies

9.1 What Are Cookies?

Cookies are small text files placed on your device by websites you visit. hi774 uses cookies and similar technologies (including web beacons and local storage) to operate the platform, remember your preferences, detect fraud, and analyse usage patterns.

9.2 Types of Cookies We Use

• Strictly necessary cookies: Required for the platform to function. These include session authentication cookies that keep you logged in during your visit. These cannot be disabled without breaking core platform functionality.
• Functional cookies: Remember your preferences such as language settings, preferred payment method, and display options.
• Analytics cookies: Collect anonymised data about how players use the hi774 platform to help us identify areas for improvement. No personally identifiable information is shared with analytics providers.
• Security cookies: Used for fraud detection, bot prevention, and to identify unusual or suspicious account activity.

9.3 Managing Cookies

You may control cookies through your browser settings. Disabling strictly necessary cookies will impair your ability to log in and use the hi774 platform. Disabling functional or analytics cookies will not prevent you from using the platform but may affect your experience. hi774 does not currently use third-party advertising or tracking cookies.

10. Your Rights Over Your Personal Data

Subject to applicable law, you have the following rights in respect of your personal data held by hi774:

• Right of access: You may request a copy of the personal data hi774 holds about you at any time.
• Right to rectification: You may request that hi774 correct any inaccurate or incomplete personal data without undue delay.
• Right to erasure: You may request that hi774 delete your personal data where it is no longer necessary for the purpose for which it was collected, subject to overriding legal obligations (e.g., anti-money-laundering retention requirements).
• Right to restriction of processing: You may request that hi774 restrict processing of your personal data in certain circumstances, for example while the accuracy of data is being disputed.
• Right to data portability: You may request that hi774 provide your personal data in a structured, commonly used, machine-readable format.
• Right to object: You may object to processing of your personal data based on hi774's legitimate interests, including direct marketing. You may withdraw consent to marketing communications at any time.

To exercise any of the above rights, please contact hi774 customer support using the details in Section 14. hi774 will respond to all verified data subject requests within 30 days of receipt. In complex cases, we may extend this period by a further 30 days, in which case we will notify you of the extension and the reason for it.

11. Children & Minors

The hi774 platform is strictly intended for adults aged 21 years and above. hi774 does not knowingly collect or process personal data of individuals under the age of 21. If hi774 becomes aware that personal data has been collected from an individual who is under 21, we will delete that data immediately and close the associated account.

If you are a parent or guardian and believe that a person under 21 in your care has registered or attempted to register on the hi774 platform, please contact hi774 support immediately at the details provided in Section 14. We take underage gambling prevention seriously and will act on all such reports promptly.

12. International Data Transfers

hi774 is operated for and directed at players in Bangladesh. Some of the third-party service providers engaged by hi774 — including game software providers and identity verification companies — may be located outside Bangladesh. Where personal data is transferred to a third-party processor outside Bangladesh, hi774 ensures that such transfers are subject to appropriate contractual safeguards, including data processing agreements that require the recipient to apply data protection standards equivalent to those described in this Privacy Policy.

hi774 does not transfer personal data to countries or jurisdictions that do not provide an adequate level of data protection without putting appropriate safeguards in place first.

13. Policy Amendments

hi774 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data processing practices, legal obligations, or platform features. When we make material changes to this Privacy Policy, we will notify registered players via the email address associated with their account and will update the "Last updated" date at the top of this document.

We encourage you to review this Privacy Policy periodically. Your continued use of the hi774 platform after any amendments take effect constitutes your acceptance of the revised Privacy Policy. If you do not accept the amended policy, you should stop using the platform and request account closure in accordance with the hi774 Terms & Conditions.

14. Contact Us

For all data protection queries, requests to exercise your rights, or complaints regarding hi774's handling of your personal data, please contact our support team:

• Email: [email protected]
• Subject line: Privacy Request — [Your Account Username]
• Support hours: 24/7, Bangladesh Standard Time (BST, UTC+6)
• Response time: Within 30 days of receipt for all data subject requests

hi774 is committed to resolving all privacy-related queries and complaints promptly and fairly. If you are not satisfied with hi774's response to a complaint, you may seek further recourse through applicable dispute resolution mechanisms described in the hi774 Terms & Conditions.